When browser storage is available, these choices are saved here and applied to other lessons. Audio uses the browser or device speech engine and prefers an available Japanese voice.
To report a utility problem, state the affected service and observable fact: 水が出ません (“No water is coming out”), 停電しています (“The power is out”), or ガスのにおいがします (“I smell gas”). Give the exact address and follow the provider’s immediate instruction. A gas smell is an urgent hazard, not a routine repair conversation.
Manga scene · Read from right to leftRead from top to bottom
Report facts, not a diagnosis
The kitchen tap is dry and Leo reaches for a toolbox as if the problem is inside the fixture.
LeoI can probably find the part causing it.
Maya stops the unsafe guess and checks whether other taps and nearby units are affected.
Mayaほかの場所も確認しましょう。
Let's check the other locations too.
Leo calls the listed provider and gives address, start time, and scope.
Leo水が出ません。全部の蛇口です。
There is no water. It affects every tap.
For this water outage, he repeats the provider's routine waiting instruction and expected response.
Leo担当者が来るまで、家で待ちます。
I will wait at home until the representative comes.
Dialogue remains selectable HTML. The illustrations contain no dependable generated text.
Identify the affected utility
| Japanese | Romaji | Meaning | Use |
|---|---|---|---|
水が出ません | mizu ga demasen | No water is coming out | Water outage or supply problem |
停電しています | teiden shite imasu | The power is out | State the current electrical outage |
ガスが使えません | gasu ga tsukaemasen | The gas cannot be used | A service problem without assuming why |
ガスのにおいがします | gasu no nioi ga shimasu | I smell gas | Urgent hazard; stop routine troubleshooting |
Give address, time, and scope
| Japanese | Romaji | Meaning | Use |
|---|---|---|---|
住所はことば町一丁目です | jūsho wa Kotoba-chō itchōme desu | The address is Kotoba-cho 1-chome | Give the full real address |
一時間前からです | ichijikan mae kara desu | It started one hour ago | Give the start time |
全部の部屋です | zenbu no heya desu | It affects every room | State the scope |
隣の部屋は分かりません | tonari no heya wa wakarimasen | I do not know about the neighboring unit | Do not invent missing facts |
Follow urgent instructions
| Japanese | Romaji | Meaning | Use |
|---|---|---|---|
そこから離れてください | soko kara hanarete kudasai | Move away from there | Follow an urgent safety instruction |
スイッチに触らないでください | suitchi ni sawaranaide kudasai | Do not touch the switches | A gas-hazard instruction |
外で待ってください | soto de matte kudasai | Wait outside | Confirm the safe waiting place |
担当者が向かいます | tantōsha ga mukaimasu | A representative is on the way | Confirm arrival details |
Tokyo Gas Network’s official guidance says not to use flames or touch light and ventilation switches when gas is smelled, and to contact the gas-leak line. Your own provider and location may differ; use its emergency information.
Understand who will respond
The person answering may ask whether the account holder is present, whether the meter or breaker shows a light, and whether neighboring units are affected. Answer only from a safe location, and only perform a check that the provider explicitly says is safe. 確認できません (“I cannot check”) is an acceptable answer when access or safety is uncertain.
Listen for the difference between 復旧を待ってください (“Please wait for restoration”), 管理会社に連絡してください (“Contact the management company”), and 担当者が訪問します (“A representative will visit”). Repeat the organization, estimated time, and waiting place. If the estimate changes, current provider information overrides the earlier answer.
The task is complete when the right responder has the address and observable facts, you know the immediate safety instruction, and you have a confirmed next contact or visit. It is not complete merely because you named the utility in Japanese.
Escalate gas, fire, and life-safety risks
Do not dismantle equipment or diagnose a leak from this lesson. For a gas smell, follow the contracted network operator’s emergency guidance. Source check (August 11, 2026): Tokyo Gas Network’s provider-specific example still says not to use flames or touch light or ventilation switches and to contact its gas-leak line. Your provider and contact details may differ. For fire or immediate threat to life, use emergency services. Ask a qualified professional about an unresolved language or utility-safety question.
Report the utility fault and follow the immediate instruction
- Report service, address, start time, and scope.
- Say only what you observe.
- Treat gas smell as an urgent safety case.
- Repeat the provider’s immediate instruction and responder plan.
Separate a utility emergency from a routine repair
A utility provider or manager may give an immediate safety instruction before arranging access or repair. Use the repair lesson for a routine fixture fault and the viewing lesson to record equipment facts before signing, not to diagnose an active hazard.
- Describe an apartment fault and schedule the next step
- Record equipment facts during a rental viewing
Street Check · 1–3 minutes
Try the real-world task
Report a utility problem without attempting unsafe diagnosis or repair.
Ready means:
- I can identify the affected utility.
- I can give my address and observable facts.
- I can understand whether to wait, leave, or contact emergency services.
Build the route
Before this lesson
Keep exploring