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For a non-emergency apartment repair, state the fixture and observable problem, such as エアコンが動きません (“The air conditioner does not run”). Give the room, when it began, and any visible message. Then confirm who will visit, when they may enter, and whether you must be present.
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A repair report needs access details

Leo messages only that the apartment is broken.
Leo部屋が壊れています。
The room is broken.

Maya helps identify the fixture, room, start time, and error display.
Maya何が、どこで、いつから?
What, where, and since when?

Leo sends a concise report with a photo.
Leo寝室のエアコンが昨日から動きません。
The bedroom air conditioner has not run since yesterday.

He confirms the visit window and permission before access.
Leo金曜日の午後、私が家にいる時に来るんですね。
You're coming Friday afternoon while I am home, right?
Dialogue remains selectable HTML. The illustrations contain no dependable generated text.
Describe the fixture and behavior
| Japanese | Romaji | Meaning | Use |
|---|---|---|---|
エアコンが動きません | eakon ga ugokimasen | The air conditioner does not run | State the behavior |
台所の蛇口から水が漏れています | daidokoro no jaguchi kara mizu ga morete imasu | Water is leaking from the kitchen tap | Give fixture and location |
画面にこの番号が出ます | gamen ni kono bangō ga demasu | This number appears on the display | Show the exact message |
写真を送ります | shashin o okurimasu | I will send a photo | Provide visual evidence |
Give timing and scope
| Japanese | Romaji | Meaning | Use |
|---|---|---|---|
昨日からです | kinō kara desu | It started yesterday | Give the start |
時々止まります | tokidoki tomarimasu | It sometimes stops | Describe intermittent behavior |
この部屋だけです | kono heya dake desu | Only this room is affected | State the scope |
原因は分かりません | gen'in wa wakarimasen | I do not know the cause | Avoid an unsupported diagnosis |
Arrange the visit and access
| Japanese | Romaji | Meaning | Use |
|---|---|---|---|
いつ来られますか | itsu koraremasu ka | When can someone come? | Ask for availability |
午後は家にいます | gogo wa ie ni imasu | I will be home in the afternoon | Offer an access window |
立ち会いが必要ですか | tachiai ga hitsuyō desu ka | Do I need to be present? | Confirm attendance |
留守中は入らないでください | rusuchū wa hairanaide kudasai | Please do not enter while I am away | State an access boundary |
Confirm the repair scope and handoff
Ask どこを確認しますか (“What will you inspect?”) and どのくらいかかりますか (“About how long will it take?”) when those details affect access. An estimate is not a guarantee, but it helps you arrange attendance. If keys, pets, furniture, or shared equipment affect access, tell the manager before the visit.
After the visit, distinguish 修理が終わりました (“The repair is finished”), 部品を注文します (“We will order a part”), and 原因を確認中です (“We are still checking the cause”). Test only what the technician says is ready, and record any next appointment. If the problem remains, describe the behavior again instead of saying only 直っていません.
Do not agree to an unexplained charge or entry condition because you recognize the vocabulary. Ask 費用について書いてください (“Please write down the cost information”) and compare it with the manager’s documents. The language goal is a clear report and appointment, not deciding contractual responsibility.
Keep the repair ticket or message thread until the problem is closed. Record who visited, what they said was completed, and whether another visit is scheduled. This gives you concrete facts if the same symptom returns and avoids rebuilding the timeline from memory.
Separate repair requests from emergencies and contract questions
For gas smell, fire, major flooding, or immediate danger, stop the routine repair flow and use the relevant emergency channel. Responsibility, permission to enter, charges, and repair obligations depend on the property and contract; confirm them with the manager or appropriate adviser.
Turn the repair report into a scheduled next step
- Give fixture, location, behavior, start, and scope.
- Share the exact display or photo without diagnosing.
- Confirm visit window and who will attend.
- Make entry permission explicit.
Connect the fault report to utilities and property evidence
If the fault involves a utility or immediate safety instruction, switch to the utility-problem sequence. For a future property, the viewing lesson helps you record equipment condition and questions before they become repair assumptions.
- Report a utility problem and follow the provider’s instruction
- Record facts during an apartment viewing
Street Check · 1–3 minutes
Try the real-world task
Arrange one non-emergency repair with a manager or service provider.
Ready means:
- I can name the faulty fixture and location.
- I can say when the problem began.
- I can confirm access and appointment details.
Build the route
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