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At a Japanese ATM, お引き出し means “withdrawal.” Choose it only after verifying the bank and machine, then confirm the account or card, amount, fee, and final result shown on screen. If a message is unclear or the transaction fails, cancel safely and ask verified bank staff for help—never reveal your PIN.
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Stop safely when the screen is unclear

Leo recognizes a number on the screen and presses the brightest button without reading the action label.
LeoThis must be the amount.

Maya points to the action, amount, fee, and cancel controls as separate decisions.
Maya取引・金額・手数料・取消
Action, amount, fee, cancel

Leo chooses withdrawal and checks the displayed amount before confirming.
Leoお引き出し。金額は一万円です。
Withdrawal. The amount is 10,000 yen.

An error appears, so he cancels and asks bank staff without sharing his PIN.
Leoエラーが出ました。画面を見ていただけますか。
An error appeared. Could you look at the screen?
Dialogue remains selectable HTML. The illustrations contain no dependable generated text.
Choose the intended ATM action
| Japanese | Romaji | Meaning | Use |
|---|---|---|---|
お引き出し | ohikidashi | withdrawal | Take cash from an account |
お預け入れ | oazukeire | deposit | Deposit support depends on card and machine |
残高照会 | zandaka shōkai | balance inquiry | Check the displayed balance |
取消 | torikeshi | cancel | Stop before final confirmation |
Do not choose a button because its position matches another ATM. Screen order, language options, supported cards, and hours differ.
Enter and confirm the amount
| Japanese | Romaji | Meaning | Use |
|---|---|---|---|
金額を入力してください | kingaku o nyūryoku shite kudasai | Please enter the amount | An instruction |
一万円 | ichi-man-en | 10,000 yen | Read the units carefully |
この金額でよろしいですか | kono kingaku de yoroshii desu ka | Is this amount correct? | Final amount check |
訂正 | teisei | correct / edit | Change an entry before confirmation |
Check the number of zeros and the yen unit. Shield the keypad while entering your PIN and do not accept help from an unknown person standing nearby.
Read fee and completion messages
| Japanese | Romaji | Meaning | Use |
|---|---|---|---|
手数料がかかります | tesūryō ga kakarimasu | A fee applies | Decide before final confirmation |
取引を続けますか | torihiki o tsuzukemasu ka | Continue the transaction? | Confirm or cancel |
取引が完了しました | torihiki ga kanryō shimashita | The transaction is complete | Wait for card and cash |
カードをお取りください | kādo o otori kudasai | Please take your card | Retrieve every returned item |
Take the card, cash, and receipt in the order the machine presents them. Count or secure cash discreetly and leave the ATM area before reviewing sensitive details.
Handle a failure without exposing credentials
| Japanese | Romaji | Meaning | Use |
|---|---|---|---|
このカードは使えません | kono kādo wa tsukaemasen | This card cannot be used | A compatibility or account message, not a diagnosis |
取引できませんでした | torihiki dekimasen deshita | The transaction could not be completed | Check whether any money moved |
エラーが出ました | erā ga demashita | An error appeared | Show the non-sensitive screen to verified staff |
暗証番号は伝えません | anshō bangō wa tsutaemasen | I will not give my PIN | Protect credentials |
If the card is retained or the account appears charged without cash, use the contact information displayed on the official machine or your bank’s official channel. Record the machine location, time, and transaction notice. Do not retry repeatedly until you understand whether the first transaction completed.
Security boundary
The Financial Services Agency banking guidance provides multilingual information for foreign residents, and its cash-card security guidance warns users not to disclose a PIN. Use your bank’s current security and dispute process. A legitimate general problem report does not require you to tell staff or police your PIN.
Withdraw cash or stop without exposing credentials
- Confirm the action, amount, and fee before final approval.
- Shield and never disclose the PIN.
- Retrieve card, cash, and receipt.
- Stop after an unclear failure and use verified bank support.
Compare ATM confirmation with store and IC-card payments
The shared habit is to read the visible amount and completion state before leaving. A store adds a payment-method question; an IC-card top-up adds a chosen charge amount and new balance.
Street Check · 1–3 minutes
Try the real-world task
Complete or safely stop one ATM withdrawal.
Ready means:
- I can identify withdrawal and amount labels.
- I can recognize completion or failure.
- I can ask staff for help without disclosing a PIN.
Build the route
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